Category: Support
Why can’t I see my Recent Calls/Call History in iOS13?
Unfortunately, starting with iOS13, Apple is no longer including the Call History database in unencrypted iOS device backups.
What iOS versions are supported?
MSB was launched on the heels of the first iРhone in 2007. Versions 1.x-5.7 Support their listed iOS versions and all prior versions. MSB versions 6 and up have a rewritten engine and interface and support the latest version at time of release and select prior versions. The release notes state which versions the release …
Why can’t I open a backup I have saved in another location?
MobileSyncBrowser takes privacy very seriously and is licensed for personal use on your own data. To prevent privacy abuse it will only read unencrypted backups from the default location in your ‘Home’/‘User’ folder. If you copy a backup to the default location, you may be required to connect the original device to ‘trust’ the computer, …
Notes on Mojave
You’ve installed MSB on macOS 10.14+ and get an alert that says “the backup folder is empty.”