You’ve installed MSB on macOS 10.14+ and get an alert that says “the backup folder is empty.”
Category: Support
MSB was working fine and one day it just started crashing every time I open it. What happened?
Apple changes their backup format from time to time, and this is certainly the case for iTunes 8.1 and 8.2. As a rule, if problems crop up after a iTunes upgrade; check the MSB download page for an updated version.
Why do Messages to and from the same contact appear as two ‘conversations’?
NOTE: This issue has been addressed in software – please download the latest version of MSB from the main page. This is due to minor difference in phone number formatting when an SMS message is received.
MSB fails to scan and says it will put a log. Why can’t it read the backup?
MSB can encounter problems from time to time, as it has to deal with unknown quantities such as bad/incomplete backups, undocumented format changes imposed by iTunes, mysterious backup files created by the multiplicity of App Store software or files with weird permissions.
I have an extremely long SMS/Messages ‘conversation’ and it takes a very long time to display and export. What can I do?
If your MSB is up-to-date, you will see that SMS conversations with more than 1,000 message have a blue chevron ( > ).