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Category: Support

September 30, 2018January 19, 2019

Notes on Mojave

You’ve installed MSB on macOS 10.14+ and get an alert that says “the backup folder is empty.”

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January 8, 2014January 13, 2019

MSB was working fine and one day it just started crashing every time I open it. What happened?

Apple changes their backup format from time to time, and this is certainly the case for iTunes 8.1 and 8.2. As a rule, if problems crop up after a iTunes upgrade; check the MSB download page for an updated version. 

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January 8, 2012January 12, 2019

Why do Messages to and from the same contact appear as two ‘conversations’?

NOTE: This issue has been addressed in software – please download the latest version of MSB from the main page. This is due to minor difference in phone number formatting when an SMS message is received.

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January 8, 2012January 12, 2019

MSB fails to scan and says it will put a log. Why can’t it read the backup?

MSB can encounter problems from time to time, as it has to deal with unknown quantities such as bad/incomplete backups, undocumented format changes imposed by iTunes, mysterious backup files created by the multiplicity of App Store software or files with weird permissions.

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January 8, 2011January 12, 2019

I have an extremely long SMS/Messages ‘conversation’ and it takes a very long time to display and export. What can I do?

If your MSB is up-to-date, you will see that SMS conversations with more than 1,000 message have a blue chevron ( > ).

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Latest Support Tweets

Do you remember when you joined Twitter? I do! #MyTwitterAnniversary pic.twitter.com/VOq6wETeMj

Do you remember when you joined Twitter? I do! #MyTwitterAnniversary pic.twitter.com/VOq6wETeMj

About 4 days ago from MobileSyncBrowser's Twitter

#Update posted 12.0.3 build 388. Corrects the HTML export bug affecting Mac 64-bit, noted earlier.

About a month ago from MobileSyncBrowser's Twitter

[Mac, x64 only] There is an issue that is somehow messing with exported HTML. Tests show the same code at 32-bit behaving properly, so it’s a head-scratcher. Working on it.

About a month ago from MobileSyncBrowser's Twitter

Site Status: DNS and email issues solved. pic.twitter.com/ZvhSGhvH1e

About a month ago from MobileSyncBrowser's Twitter

Will be making changes around the MSB website this week; if you find anything ‘broken’ send me a note by DM or support@mobilesyncbrowser.com

About 2 months ago from MobileSyncBrowser's Twitter

Fixing a #bug still present in MSB 12.0.1 (technically, the first final release) that was preventing the display of some notes. Not all notes are affected, the fix will be up in the next few days.

About 5 months ago from MobileSyncBrowser's Twitter

Currently dealing with DLL hell with the Windows x64 build. Once that is sorted, MSB12 Installers should follow quickly. Worst case, back to 32bit for Windows, which would be a bummer.

About 5 months ago from MobileSyncBrowser's Twitter

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