Unfortunately, starting with iOS13, Apple is no longer including the Call History database in unencrypted iOS device backups.
Category: FAQ
Question Posts
What iOS versions are supported?
MSB was launched on the heels of the first iРhone in 2007. Versions 1.x-5.7 Support their listed iOS versions and all prior versions. MSB versions 6 and up have a rewritten engine and interface and support the latest version at time of release and select prior versions. The release notes state which versions the release …
Why can’t I open a backup I have saved in another location?
MobileSyncBrowser takes privacy very seriously and is licensed for personal use on your own data. To prevent privacy abuse it will only read unencrypted backups from the default location in your ‘Home’/‘User’ folder. If you copy a backup to the default location, you may be required to connect the original device to ‘trust’ the computer, …
MSB was working fine and one day it just started crashing every time I open it. What happened?
Apple changes their backup format from time to time, and this is certainly the case for iTunes 8.1 and 8.2. As a rule, if problems crop up after a iTunes upgrade; check the MSB download page for an updated version.
Why do Messages to and from the same contact appear as two ‘conversations’?
NOTE: This issue has been addressed in software – please download the latest version of MSB from the main page. This is due to minor difference in phone number formatting when an SMS message is received.