Before you contact supportIf you are having problems with MSB, please take a moment to follow these steps:
- Your installed version is displayed at the bottom of the MSB
window. You can also check the program Properties (Windows) or
Get Info (Mac).
Make sure you are using the latest version shown on the download page; if there is a newer version available, it is possible the issue has been corrected in software.
Known Issues in the current version are listed as well as support tweets; corrective steps may be available there.
- If you are not seeing recent data, make sure your device has
been synced recently with iTunes.
- Review the MSB Manual and Frequently-Asked Questions, which cover the basics of operations and common issues.
- If you are getting an 'Error Log' repeatedly, Select All and Copy/Paste the entire log text into the form below.
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